LM
Lesiba M

1 reviews | Active since Oct 2019

09 May 2023, 13:00

Exploiting Elderly into Contracts

Exploiting Elder's.

This organization is full with people that take advantage of the elderly. They target the elderly, informing them that their devices (DSTV Explorer) are old and that they need a new gadget to watch TV again, then forcing them to sign a two-year contract.

Whereas the devices they are referring to is insured with them, Which means should the old device have an issue we just go-to the store to get a new one. But for sales and selfish reason an On-Air consultant takes advantage of elderly individuals and manipulates them into signing a two-year contract, without checking if they insurance or not.

Before doing anything It is logical to check if this account has Insurance just that. Am not letting you slip with this one we shall meet in court.

0
Replies (3)
OnAir TV
OnAir TV's reply09 May 2023, 13:05
Official
Good Day Lesiba, 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you soonest and assist you to a resolve. 

Kind Regards, 
OnAir TV Team 

Best regards,

LM
Lesiba M's update09 May 2023, 14:16
Reviewer Update
More over When calling : ***and *** that i was given by the constant on whatsapp :+***0 The options there do not work ,you will click the whole keypad it doesn't respond, Then they say 7 days has passed do a payment.
OnAir TV
OnAir TV's reply11 May 2023, 11:43
Official
Hi Lesiba, 

Our team is working on our query to resolve. 

Kind Regards, 
OnAir TV Team 

Best regards,