Excellent service from Cathrine Kumashree when I was following up regarding my package and to inform them of my new delivery address however I still haven’t received my package nor a phone call to arrange the delivery of my package

Excellent service from Cathrine Kumashree when I was following up regarding my package and to inform them of my new delivery address however I still haven’t received my package nor a phone call to arrange the delivery of my package. I called SKYNET to track and was told that it was send back to on Air 😢