EXCELLENT EMPLOYEE - DREADFUL COMPANY

Let me clarify the 5-star rating. It is NOT for the company, OnAirTV - I would struggle to even give them 1 star. But, after months and months of trying to explain that I did NOT sign a contract and DID NOT take receipt of a PVR Decoder, and reversing debit orders (only when I realised that I was being charged), I spoke to one of the best customer services people they employ. By the time I finally spoke to Sandile (who very kindly agreed not to transfer me to the billing equiries extension again), I was FURIOUS and quite rude. He checked my details and confirmed that I was being billed for a service I was not receiving (and did not want to receive). I. Sandile remained calm, kind and helpful and corrected/cancelled the (non-existent) contract then and there, sending me a reference number (and checked whether I had received it). He explained what would happen next, the time delay, etc. So, kudos to one of their 5 star employees. (He deserves to work for an organisation that appreciates him). Well done and thank you again, Sandile. I will be e-mailing your manager Jeanie Reddy complimenting the way you work.