DSTV Onair Streama Woes

Terribly disappointed with the service I have received from Onair. From inception, the service has been bad. I signed up for the DSTV Streama deal with Onair in July 2024. The device was only delivered in September 2024.

The Streama worked for about 6 weeks and then stopped working. I called Onair to make a swap in December 2024. They shifted responsibility to DSTV and said I should take it to a DSTV outlet for inspection. Did that and they confirmed that it was multifunctional.

Called Onair again with the feedback and I was sent pillar to post. Finally, they agreed to replace the malfunctioning streama with a new one in January 2025. It’s now almost end of February 2025 and the swap has not taken place. I am paying for a service I am not receiving.

I called to cancel the whole thing twice. I received conflicting information from the service agents.