MA
Mohomed A
1 reviews | Active since Apr 2022
06 Apr 2022, 11:58
dstv Decoder
A consultant called me and sold me a Ultra decoder and told me that it has Netflix , Show max and streaming facilities and they supp**** the wrong decoder.I am trying to contact them and i cannot get through one has to wait for hours on the phone and still no answer,i also emailed them and sent a call back from there site and i still did nit get any response
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OnAir TV's replyOfficial
06 Apr 2022, 12:36Hi Mohomed,
We sincerely apologize for any inconvenience we may have caused.
Your query has been sent through to the Quality department where an audit will be performed on the sales call to understand which decoder was pitched to you and the specs that were mentioned to you by our sales consultant.
After the assessment of the call a Customer Care consultant will be in contact with you.
Kind Regards,
OnAir TV
We sincerely apologize for any inconvenience we may have caused.
Your query has been sent through to the Quality department where an audit will be performed on the sales call to understand which decoder was pitched to you and the specs that were mentioned to you by our sales consultant.
After the assessment of the call a Customer Care consultant will be in contact with you.
Kind Regards,
OnAir TV
OnAir TV's reply06 Apr 2022, 12:36
Official
Hi Mohomed,
We sincerely apologize for any inconvenience we may have caused.
Your query has been sent through to the Quality department where an audit will be performed on the sales call to understand which decoder was pitched to you and the specs that were mentioned to you by our sales consultant.
After the assessment of the call a Customer Care consultant will be in contact with you.
Kind Regards,
OnAir TV
We sincerely apologize for any inconvenience we may have caused.
Your query has been sent through to the Quality department where an audit will be performed on the sales call to understand which decoder was pitched to you and the specs that were mentioned to you by our sales consultant.
After the assessment of the call a Customer Care consultant will be in contact with you.
Kind Regards,
OnAir TV