TM
Tumi M

1 reviews | Active since Dec 2010

02 Jun 2025, 11:02

Don't So Business With OnAir TV

This company sold me a DSTV Package contractually over the phone. After Receiving the package, I was debited twice for Value added services I never agreed to . I tried as best as I can to resolve the issue only to be be met by consultants who kept me on hold. The only 2 people that sincerely tried to help me were Mthobisi and Arashna, outside of those 2, I am answered by either very aggressive agents from their accounts department or disinterested consultants, I would advise people not to do business with these people, if you want dstv , go straight to Multichoise, who are much better to deal with, TRUST ME on this one, you WILL regret dealing with OnAir TV, If I can help anyone not to suffer what I'm now going through, It would be great. as I type this , they have STILL not sent me a recording I requested of what exactly was agreed upon.

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Replies (3)
OnAir TV
OnAir TV's reply02 Jun 2025, 12:24
Official
Apologies for the inconvenience caused. We appreciate the valuable feedback.

TM
Tumi M's update02 Jun 2025, 14:11
Reviewer Update
Send me an unabridged recording of exactly what I agreed to , for everything you have debited outside the subscription so far. and train your people to be polite and courteous when handling calls, listen to calls in your accounts division, there is a very RUDE chap there, train him on how to talk to people
OnAir TV
OnAir TV's reply02 Jun 2025, 15:54
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.