DO NOT USE THIS SERVICE EVER

A few months ago someone from OnAir called and said they are calling on behalf of DStv and asked if I wanted to upgrade my explora. I agreed when I was told I do not need an installer. Since then there has been nothing but trouble and frustration. 1. It was not just plug and play. Had to get an installer in to set it up. I have also been charged for this new decoder for the last 3 months. 2. When the installer left I called to have this device linked to my account only to discover that this decoder is on someone else's name and I cannot link it to my account. 3. I called DStv and they referred me back to OnAir. Where I was told that someone would call me in 48 Hours to arrange a swap. Who know how long this would take. 4. Called DStv to cancel my subscription due to my frustration and was put on hold for more than 20 min after I had already explained this to two people.

I have had my fill of this and I want this nighmare to end.

Do not ever do this OnAir upgrade. YOU WILL BE SORRY.