DO NOT, I REPEAT, DO NOT USE ONAIR TV for FIBRE!

I am not happy with the service I am getting from On Air. They started charging me more without consulting with me.

Beginning of Nov I sent an email to ask them to cancel my Fibre from 1 Dec after they increased my billing without my knowledge or consent.

I got an email that my query "was resolved". I then called them a few days before end of Nov to confirm that it is indeed cancelled. I spoke to one of their consultants (Jamie) and she told me she escalated the matter to hurry up the process

On 1 Dec, I got a call from one of their DSTV OnAir consultants to ask if I want an upgrade, and I told her why would I need an upgrade if I am canceling my contract with them from 1 Dec. She checked their systems, and she said she can see it was cancelled.

I wake up 2 Dec to a bill of R745 leaving my account. WHY???

On top of that NOBODY from their customer service and billing service answers emails or calls. So you are left in the dark.

I called again yesterday (4 Dec), a Mike picked up and said he would put me through to the guy who handles Fibre queries, nobody from that department answered. The call went back to Mike and he said he would talk to the guy to give me a call. It is not 5 Dec @8pm and no call or emails have been made to me.

I am considering raising this with CGSO.