DO NOT BUY ON AIR DSTV STREAMER

If I could rate this company any lower than 1 star I would. Firstly their dstv streamer gave us issues, called the customer services was directed to nearest multi choice service outlet which I went to in Durban Central. They checked the device and asked if i had receipt to check the warranty. We couldn’t find the receipt because it bought last year already, but any way I called customers services again and spoke to lady who promised that someone from technical department will call back but no one did. I called back and spoke to Nokwazi from sales who informed me that the device bought from on air has a two year warranty, but informed me some one from technical will call no one did. I then called again and spoke to Manaka who could see the call logged and reference number and promised to call back after matter was escalated to her senior management. I haven’t got feedback so I called again and spoke to Nthombikona who promised that we would be contacted 7-14 days times.

The debit order was suppose to go off and end after 12 months but suddenly we are told that it is a 24months contract which was not the original agreement. Their device is not working and constantly have to chase after the aervice department no one is assisting, with clear direction. I am utterly unsatisfied with this company and will escalate the matter with ombudsmen because you are running an unprofessional business where you blatantly lie to customers and make false promises with faulty products.

It is unfortunate I have forgotten the reference number