DISTRESS CUSTOMER

I am a Multi Choice customer and on the 08 of February 2023 , I receive a call from salesman who sold me an Explora ultra since I am still using my old decoder , he told me that I will be paying an amount of R199.00 inclusive of my current DSTV subscription of which is Compact plus for the next 24 months and that the Explora is just a plug in use since I specifically told him I am currently renting and I cannot install anything on someone else’s property , all I have to do is when I receive the decoder I must contact Multi choice for activation . I received the Explora on the 21 of February 2023 at 13:10, with all the excitement of having to pay less R199.00 and DSTV subscription for the next 24 months as I am in financial distress and I explicitly express that to him and he assured me that I will only starting paying my subscription after the 24 months has pass by . On my arrival at home I connected the Explora and I called Multi choice and say for me which subscription must they put it on and I told them that everything is inclusive to R199 and they said they don’t know that but they help with activation and only for them to tell me that I will need to call an installer since the decoder kept on saying the signal is weak that means something needs to be done outside on the dish.

I am shuttered with these really sales people they don't take us seriously as customers , i explain my situation and he assured me that this is the package which all of it was a totally lie