LT
Lauren T
1 reviews | Active since Sept 2021
16 Sept 2021, 14:51
DISGUSTING SERVICE - ON AIR TV
THE WORST SERVICE I HAVE EVER RECEIVED - I CANCELLED MY CONTRACT OVER 2 YEARS AGO AND I HAVE BEEN BLACK-LISTED. I HAVE MADE +- 99 CALLS AND SENT OVER 15 EMAILS, NO RESPONSE, NO RESOLUTION. ALL I GET IS REFERENCE NUMBERS WITH ABSOLUTELY NO FOLLOW UP SHOCKING SHOCKING SHOCKING
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
16 Sept 2021, 16:00Good Day Dear Customer,
We profusely apologize for all the inconvenience and unpleasantness caused.
We have escalated your details to our Billing department and they will be in contact with you shortly!
Again, we apologize.
Kind Regards,
OnAir TV
We profusely apologize for all the inconvenience and unpleasantness caused.
We have escalated your details to our Billing department and they will be in contact with you shortly!
Again, we apologize.
Kind Regards,
OnAir TV
OnAir TV's reply16 Sept 2021, 16:00
Official
Good Day Dear Customer,
We profusely apologize for all the inconvenience and unpleasantness caused.
We have escalated your details to our Billing department and they will be in contact with you shortly!
Again, we apologize.
Kind Regards,
OnAir TV
We profusely apologize for all the inconvenience and unpleasantness caused.
We have escalated your details to our Billing department and they will be in contact with you shortly!
Again, we apologize.
Kind Regards,
OnAir TV
LT
Lauren T's updateReviewer Update
16 Sept 2021, 16:06Thank you for your response, my reference number is ***
I am expecting an urgent response
I am expecting an urgent response
LT
Lauren T's update16 Sept 2021, 16:06
Reviewer Update
Thank you for your response, my reference number is ***
I am expecting an urgent response
I am expecting an urgent response
LT
Lauren T's updateReviewer Update
18 Sept 2021, 07:01Now 3 days later and after a pointless call from an "Agent"who only asked frustrating mandatory questions.which by now they must have recorded 100 times, I am nowhere closer to resolving my problem. She offered to get back to me the same day (3 days ago) and I've heard NOTHING since!!!
I am extremely disappointed at this more than shocking service!!!, No sense of urgency and ZERO customer service.
Perhaps I need to escalate this to the "media" for assistance and final resolution?
I am extremely disappointed at this more than shocking service!!!, No sense of urgency and ZERO customer service.
Perhaps I need to escalate this to the "media" for assistance and final resolution?
LT
Lauren T's update18 Sept 2021, 07:01
Reviewer Update
Now 3 days later and after a pointless call from an "Agent"who only asked frustrating mandatory questions.which by now they must have recorded 100 times, I am nowhere closer to resolving my problem. She offered to get back to me the same day (3 days ago) and I've heard NOTHING since!!!
I am extremely disappointed at this more than shocking service!!!, No sense of urgency and ZERO customer service.
Perhaps I need to escalate this to the "media" for assistance and final resolution?
I am extremely disappointed at this more than shocking service!!!, No sense of urgency and ZERO customer service.
Perhaps I need to escalate this to the "media" for assistance and final resolution?