Disgusting customer service

We pay for the Explora via debit order and our account was not debited at the end of July 2021. Onair sent an sms stating we're in arrears. We've been trying to get hold of Onair TV for a week now and we don't get any responses from them. Several emails were sent with no response from them. We phoned them several times and the line cuts off. I've not really had enough of this company