DISGUSTING CUSTOMER SERVICE

On Air TV contacted me regarding a new contract for my DSTV explorer which included delivery and installation. Though the DSTV account is in my brothers name, I pay the account. On Air TV was not opposed to this and I managed to secure 2 new explores. delivery was made in August however to date no installer has been dispatched to our home. On Tuesday the 24th October I contacted the on Air TV customer care where I was disgustingly assisted by a call center agent called Sandile. Sandile requested the ID number to which the account was held, I provided my brothers ID number, He mentioned that he is not allowed to deal with 3rd party and mentioned that I am conducting a ********** act. I told Sandile that On Air contacted me to open the account and not my brother knowing fully well that our DSTV account was not in my name, he then expressed with unmitigated gall that he will hang up on me. I cautioned Sandile that the nature of his role is to take calls with decorum and respect of clients. I requested his line managers name and he subsequently hang up on me. I called back again and was sent to a different customer care agent, I expressed my displeasure in Sandile and requested to speak to his line manger, he explained that the customer care line manger was unavailable. I ask for the line managers name, he provided me with Kershen Pillay. I ask to speak to anyone above Mr Pillay and he mentioned no one was available and that Mr Pillay would call me back, to no avail. on the 26th August, I made another call to On Air, to only again be assisted by a rude call center agent who refused to allow me to speak to the COO and also hang up on me.

On air, before your agents are quick to throw terms like ***** and hang up on clients, I would advise better s****s development training and etiquette. You were not opposed to selling me the product even though the DSTV account is in my brothers name yet when I want to make a follow up you refuse to assist me. I will be making a complaint to the ombudsmen and the consumer protection. I have been debited every day since the contract was open with you and yet I receive no installation and to add insult to incompetence, your agents believe they can act in any manner which suits them. I will be cancelling my contract and you may come and collect your explorers.