DISGUATING CUSTOMER SERVICE

I was informed by my credit provider that I have debit with onair tv. I dispute that because they debit my card monthly and have never missed a payment. I then called onair call center on Tuesday 29 April to request a statement. I have spoken to several people who promised that I will receive the statement the following day , when I call to make follow up every other agent is telling me that she/he is escalating the matter. I can't wait for my contract to come to an end in September. I see here they only reply to good reviews. ****** hypocrites.