Disappointment with OnAir Customer Service

I recently had a very disappointing experience with OnAir. When I spoke to an agent, I specifically asked if I would receive airtime on my current SIM card, and he assured me that I would. However, I later received an SMS informing me that I would be getting a new SIM card.

I had ordered a DStv streaming device with OnAir that comes with R50 airtime. When I called to clarify, the lady I spoke to did not apologize for the misinformation. Instead, she bluntly told me that OnAir is giving airtime for free, but it comes with a new SIM card. She said nothing would change if I didn't want to continue and that I could cancel. Her attitude lacked any sense of customer care.

I am very disappointed with the lack of clear communication and the poor customer service I received. OnAir needs to improve its customer service and ensure that agents provide accurate information to avoid confusion and frustration.