JM
Johannes M
1 reviews | Active since Dec 2024
15 Jan 2025, 10:42
******* Debit Orders
I write with pure frustration and disappointment, On Air TV continues to debit my account even when my contract with them expired in November 2024, they also have a tendency of debiting more, whenever I contact them no one seems to know what is happening. I want my money back from last year, November and December and cancel the debit order that keeps pouncing on my account. This is *****, anyone outthere who knows where I can report this company please help as I want to get the ombudsman involved. You are destroying my credit score you better be prepared to fix it.
Angry Client:
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Replies (3)
OnAir TV's replyOfficial
15 Jan 2025, 11:28Hi Johannes
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply15 Jan 2025, 11:28
Official
Hi Johannes
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
JM
Johannes M's updateReviewer Update
20 Feb 2025, 19:00I'm writing again with utmost dissatisfaction to show people what kind of company they are dealing with.
1. Your Company was to refund me R105 for November debit order which they refused and claimed that I agreed to it without giving me proof.
2. My contract ceased end of November but guess what, they debited my account for R189 in December 2024 again yet they sent an email claiming that the contract is up.
3. I wrote an email they said the debit order has been uplifted only to debit my account again for R189 in January 2025, then I pursued them and only refunded me for December 2025., Meaning that I'm still due for a refund of R189 for January 2025.
4 it is February they have debited my account again for R189 for a contract that has ceased in November 2024, which is ******** and constitutes to *****ing/***** that's my interpretation as they do not have consent to do so since my contract expired in November 2024.
5. OnAir I want my money paid back Into my account within 24 hrs for January 2025 & February 2025 with the bank charges compensated for and a letter sent to tbe credit beaurea to clear my name as you have tarnished my credit scoring and have taken money out of my account which is meant for my daughter to travel to school.
THIS IS *****ING AND I WANT MY MONEY WITH IMMEDIATE EFFECT!!!!
1. Your Company was to refund me R105 for November debit order which they refused and claimed that I agreed to it without giving me proof.
2. My contract ceased end of November but guess what, they debited my account for R189 in December 2024 again yet they sent an email claiming that the contract is up.
3. I wrote an email they said the debit order has been uplifted only to debit my account again for R189 in January 2025, then I pursued them and only refunded me for December 2025., Meaning that I'm still due for a refund of R189 for January 2025.
4 it is February they have debited my account again for R189 for a contract that has ceased in November 2024, which is ******** and constitutes to *****ing/***** that's my interpretation as they do not have consent to do so since my contract expired in November 2024.
5. OnAir I want my money paid back Into my account within 24 hrs for January 2025 & February 2025 with the bank charges compensated for and a letter sent to tbe credit beaurea to clear my name as you have tarnished my credit scoring and have taken money out of my account which is meant for my daughter to travel to school.
THIS IS *****ING AND I WANT MY MONEY WITH IMMEDIATE EFFECT!!!!
JM
Johannes M's update20 Feb 2025, 19:00
Reviewer Update
I'm writing again with utmost dissatisfaction to show people what kind of company they are dealing with.
1. Your Company was to refund me R105 for November debit order which they refused and claimed that I agreed to it without giving me proof.
2. My contract ceased end of November but guess what, they debited my account for R189 in December 2024 again yet they sent an email claiming that the contract is up.
3. I wrote an email they said the debit order has been uplifted only to debit my account again for R189 in January 2025, then I pursued them and only refunded me for December 2025., Meaning that I'm still due for a refund of R189 for January 2025.
4 it is February they have debited my account again for R189 for a contract that has ceased in November 2024, which is ******** and constitutes to *****ing/***** that's my interpretation as they do not have consent to do so since my contract expired in November 2024.
5. OnAir I want my money paid back Into my account within 24 hrs for January 2025 & February 2025 with the bank charges compensated for and a letter sent to tbe credit beaurea to clear my name as you have tarnished my credit scoring and have taken money out of my account which is meant for my daughter to travel to school.
THIS IS *****ING AND I WANT MY MONEY WITH IMMEDIATE EFFECT!!!!
1. Your Company was to refund me R105 for November debit order which they refused and claimed that I agreed to it without giving me proof.
2. My contract ceased end of November but guess what, they debited my account for R189 in December 2024 again yet they sent an email claiming that the contract is up.
3. I wrote an email they said the debit order has been uplifted only to debit my account again for R189 in January 2025, then I pursued them and only refunded me for December 2025., Meaning that I'm still due for a refund of R189 for January 2025.
4 it is February they have debited my account again for R189 for a contract that has ceased in November 2024, which is ******** and constitutes to *****ing/***** that's my interpretation as they do not have consent to do so since my contract expired in November 2024.
5. OnAir I want my money paid back Into my account within 24 hrs for January 2025 & February 2025 with the bank charges compensated for and a letter sent to tbe credit beaurea to clear my name as you have tarnished my credit scoring and have taken money out of my account which is meant for my daughter to travel to school.
THIS IS *****ING AND I WANT MY MONEY WITH IMMEDIATE EFFECT!!!!
OnAir TV's replyOfficial
17 Jul 2025, 08:26Good Day Johannes
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Jul 2025, 08:26
Official
Good Day Johannes
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team