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yolande R

1 reviews | Active since Dec 2024

16 Apr 2025, 12:43

Debit Order

on air is the most useless business. Since the contract in 2023, OnAir has not been able to get a normal debit order set up. Every month we get a call just to be told that our account is in arrears. Then we pay the arrears and arrange a debit order again. Today the answer is they don't know why the debit order doesn't go through. We just have to take it up with the bank or give them another bank account on which they can arrange a debit order!!!

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Replies (1)
OnAir TV
OnAir TV's reply16 Apr 2025, 13:49
Official
Hi yolande 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team