JM
Jackie M
1 reviews | Active since May 2016
21 Aug 2023, 19:23
Daylight *******
OnAir TV caled me on 16 August 2023 telling me tha alI existing DSTV decoders are now being upgraded to Explora decoder and that they are offering the explora for R279 per month for 24months. So I bought an Explora Decoder from them on 16 August 2023 and I received it on 18 August 2023 via Skynet Couriers.
It was installed today 21 August 2023. I then contacted Multichoice to activate it and boom this explora is already registered to a M. Lutchmen, meaning they are selling second hand goods. Multichoice told me that I will not be able to active it nor use it because it belongs to someone else so OnAir must take their decoder back because it is useless. I want nothing to do with them ever again.
The sad part is that they knew about this when they sold it to me meaning they are daylight ******s. This company together with its employees are not trustworthy, all they want is to makw make through lies
They must please fetch their decoder ASAP because I won't be paying for something that is not mine. I have put it back in their package
Helpful (0)
Replies (12)0
Replies (12)
OnAir TV's replyOfficial
23 Aug 2023, 10:20Good Day Jackie,
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply23 Aug 2023, 10:20
Official
Good Day Jackie,
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
JM
Jackie M's updateReviewer Update
24 Aug 2023, 11:21NEW UPDATE!!
Good morning
A Mr André Jarnuary from Skynet Port Elizabeth came at 11h00 to fetch the decoder from me back to OnAir. So I will be waiting for cancellation confirmation from OnAir TV.
Thought I should let you know.
Kind regards
Jackie Musa
Good morning
A Mr André Jarnuary from Skynet Port Elizabeth came at 11h00 to fetch the decoder from me back to OnAir. So I will be waiting for cancellation confirmation from OnAir TV.
Thought I should let you know.
Kind regards
Jackie Musa
JM
Jackie M's update24 Aug 2023, 11:21
Reviewer Update
NEW UPDATE!!
Good morning
A Mr André Jarnuary from Skynet Port Elizabeth came at 11h00 to fetch the decoder from me back to OnAir. So I will be waiting for cancellation confirmation from OnAir TV.
Thought I should let you know.
Kind regards
Jackie Musa
Good morning
A Mr André Jarnuary from Skynet Port Elizabeth came at 11h00 to fetch the decoder from me back to OnAir. So I will be waiting for cancellation confirmation from OnAir TV.
Thought I should let you know.
Kind regards
Jackie Musa
OnAir TV's replyOfficial
24 Aug 2023, 13:16Good Day Jackie
Thank you for bringing this to our attention. You will be notified once the contract has been cancelled.
Kind Regards,
OnAir TV Team
Thank you for bringing this to our attention. You will be notified once the contract has been cancelled.
Kind Regards,
OnAir TV Team
OnAir TV's reply24 Aug 2023, 13:16
Official
Good Day Jackie
Thank you for bringing this to our attention. You will be notified once the contract has been cancelled.
Kind Regards,
OnAir TV Team
Thank you for bringing this to our attention. You will be notified once the contract has been cancelled.
Kind Regards,
OnAir TV Team
JM
Jackie M's updateReviewer Update
29 Aug 2023, 13:57Goid day OnAir TV Team
You should've gotten your parcel by now since it was collected from me on Friday morning 25 August 2023. Nobody has contacted me from your side and I am waiting for my confirmation of cancellation as promised.
Regards
Jackie
You should've gotten your parcel by now since it was collected from me on Friday morning 25 August 2023. Nobody has contacted me from your side and I am waiting for my confirmation of cancellation as promised.
Regards
Jackie
JM
Jackie M's update29 Aug 2023, 13:57
Reviewer Update
Goid day OnAir TV Team
You should've gotten your parcel by now since it was collected from me on Friday morning 25 August 2023. Nobody has contacted me from your side and I am waiting for my confirmation of cancellation as promised.
Regards
Jackie
You should've gotten your parcel by now since it was collected from me on Friday morning 25 August 2023. Nobody has contacted me from your side and I am waiting for my confirmation of cancellation as promised.
Regards
Jackie
OnAir TV's replyOfficial
29 Aug 2023, 14:46Hi Jackie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply29 Aug 2023, 14:46
Official
Hi Jackie
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
JM
Jackie M's updateReviewer Update
31 Aug 2023, 11:19Hi OnAir TV
Why am I still receiving messages like the one below from you? All I am waiting for is the confirmation of cancellation from you, not such messages. This message came this morning at 10:53am👇👇
"Fantastic news! Your On Air TV order is now active and you can feast your eyes on the best in entertainment. Queries On Air"
Why am I still receiving messages like the one below from you? All I am waiting for is the confirmation of cancellation from you, not such messages. This message came this morning at 10:53am👇👇
"Fantastic news! Your On Air TV order is now active and you can feast your eyes on the best in entertainment. Queries On Air"
JM
Jackie M's update31 Aug 2023, 11:19
Reviewer Update
Hi OnAir TV
Why am I still receiving messages like the one below from you? All I am waiting for is the confirmation of cancellation from you, not such messages. This message came this morning at 10:53am👇👇
"Fantastic news! Your On Air TV order is now active and you can feast your eyes on the best in entertainment. Queries On Air"
Why am I still receiving messages like the one below from you? All I am waiting for is the confirmation of cancellation from you, not such messages. This message came this morning at 10:53am👇👇
"Fantastic news! Your On Air TV order is now active and you can feast your eyes on the best in entertainment. Queries On Air"
JM
Jackie M's updateReviewer Update
01 Sept 2023, 04:37OnAir TV
Last night you tried to debit my account while you got your package back. Unfortunately you did not succeed because I am 20 steps ahead of you. What is the meaning of this? What game are you playing at? Where is my cancellation confirmation? And please don't forget to cancel this *****ulant debit of yours.
Disgusted
Jackie
Last night you tried to debit my account while you got your package back. Unfortunately you did not succeed because I am 20 steps ahead of you. What is the meaning of this? What game are you playing at? Where is my cancellation confirmation? And please don't forget to cancel this *****ulant debit of yours.
Disgusted
Jackie
JM
Jackie M's update01 Sept 2023, 04:37
Reviewer Update
OnAir TV
Last night you tried to debit my account while you got your package back. Unfortunately you did not succeed because I am 20 steps ahead of you. What is the meaning of this? What game are you playing at? Where is my cancellation confirmation? And please don't forget to cancel this *****ulant debit of yours.
Disgusted
Jackie
Last night you tried to debit my account while you got your package back. Unfortunately you did not succeed because I am 20 steps ahead of you. What is the meaning of this? What game are you playing at? Where is my cancellation confirmation? And please don't forget to cancel this *****ulant debit of yours.
Disgusted
Jackie
OnAir TV's replyOfficial
01 Sept 2023, 09:44Hi Jackie
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
OnAir TV's reply01 Sept 2023, 09:44
Official
Hi Jackie
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
Kind Regards
JM
Jackie M's updateReviewer Update
04 Sept 2023, 22:12OnAir TV
It has been more than a week now since your Explora decoder was collected from me by your courier. Instead of sending me the cancellation confirmation you are still busy trying to debit my back account. This is pure ******* at its best. You promised to resolve this soonest but you do not honour that promise. You cannot be rusted, in fact I want nothing to do with you ever again.
Disgusted😡😡😡
It has been more than a week now since your Explora decoder was collected from me by your courier. Instead of sending me the cancellation confirmation you are still busy trying to debit my back account. This is pure ******* at its best. You promised to resolve this soonest but you do not honour that promise. You cannot be rusted, in fact I want nothing to do with you ever again.
Disgusted😡😡😡
JM
Jackie M's update04 Sept 2023, 22:12
Reviewer Update
OnAir TV
It has been more than a week now since your Explora decoder was collected from me by your courier. Instead of sending me the cancellation confirmation you are still busy trying to debit my back account. This is pure ******* at its best. You promised to resolve this soonest but you do not honour that promise. You cannot be rusted, in fact I want nothing to do with you ever again.
Disgusted😡😡😡
It has been more than a week now since your Explora decoder was collected from me by your courier. Instead of sending me the cancellation confirmation you are still busy trying to debit my back account. This is pure ******* at its best. You promised to resolve this soonest but you do not honour that promise. You cannot be rusted, in fact I want nothing to do with you ever again.
Disgusted😡😡😡
JM
Jackie M's updateReviewer Update
13 Sept 2023, 07:36Dear OnAir TV
You have since went quiet about my issue without sending any form of confirmation that you have resolved the issue at hand nor even sending me confirmation of cancellation. Why are you so unprofessional? Anyway your bad reputation speaks volumes about your company
Disgusted😡
Jackie
You have since went quiet about my issue without sending any form of confirmation that you have resolved the issue at hand nor even sending me confirmation of cancellation. Why are you so unprofessional? Anyway your bad reputation speaks volumes about your company
Disgusted😡
Jackie
JM
Jackie M's update13 Sept 2023, 07:36
Reviewer Update
Dear OnAir TV
You have since went quiet about my issue without sending any form of confirmation that you have resolved the issue at hand nor even sending me confirmation of cancellation. Why are you so unprofessional? Anyway your bad reputation speaks volumes about your company
Disgusted😡
Jackie
You have since went quiet about my issue without sending any form of confirmation that you have resolved the issue at hand nor even sending me confirmation of cancellation. Why are you so unprofessional? Anyway your bad reputation speaks volumes about your company
Disgusted😡
Jackie
OnAir TV's replyOfficial
13 Sept 2023, 09:26Hi Jackie ,
This is not what we want to hear. Let us help look into this. A customer care agent will be in contact shortly.
Kind Regards,
OnAir TV Team
This is not what we want to hear. Let us help look into this. A customer care agent will be in contact shortly.
Kind Regards,
OnAir TV Team
OnAir TV's reply13 Sept 2023, 09:26
Official
Hi Jackie ,
This is not what we want to hear. Let us help look into this. A customer care agent will be in contact shortly.
Kind Regards,
OnAir TV Team
This is not what we want to hear. Let us help look into this. A customer care agent will be in contact shortly.
Kind Regards,
OnAir TV Team
JM
Jackie M's updateReviewer Update
04 Oct 2023, 19:04OnAir TV Team
I am furious and disgu😡😡😡because I have just received an sms from you saying OnAir TV has scheduled a debit order to go through on 31/10/2023. What is the debit order for? As far as we all know, OnAir TV got their *****ulant decoder back and the contract was cancelled. You confirmed the cancellation over the phone and via email written in black&white. Now what is the meaning of the below sms because I OWE YOU NOTHING?
"Friendly Reminder: Dear Customer, please note your first debit order towards your OnAir account is scheduled for the 31/10/2023 for an amount of R239 .Please ensure there is sufficient funds available in your account for a Successful Debit Order. For any queries contact ***. Ref: OA-***5-1"
I am furious and disgu😡😡😡because I have just received an sms from you saying OnAir TV has scheduled a debit order to go through on 31/10/2023. What is the debit order for? As far as we all know, OnAir TV got their *****ulant decoder back and the contract was cancelled. You confirmed the cancellation over the phone and via email written in black&white. Now what is the meaning of the below sms because I OWE YOU NOTHING?
"Friendly Reminder: Dear Customer, please note your first debit order towards your OnAir account is scheduled for the 31/10/2023 for an amount of R239 .Please ensure there is sufficient funds available in your account for a Successful Debit Order. For any queries contact ***. Ref: OA-***5-1"
JM
Jackie M's update04 Oct 2023, 19:04
Reviewer Update
OnAir TV Team
I am furious and disgu😡😡😡because I have just received an sms from you saying OnAir TV has scheduled a debit order to go through on 31/10/2023. What is the debit order for? As far as we all know, OnAir TV got their *****ulant decoder back and the contract was cancelled. You confirmed the cancellation over the phone and via email written in black&white. Now what is the meaning of the below sms because I OWE YOU NOTHING?
"Friendly Reminder: Dear Customer, please note your first debit order towards your OnAir account is scheduled for the 31/10/2023 for an amount of R239 .Please ensure there is sufficient funds available in your account for a Successful Debit Order. For any queries contact ***. Ref: OA-***5-1"
I am furious and disgu😡😡😡because I have just received an sms from you saying OnAir TV has scheduled a debit order to go through on 31/10/2023. What is the debit order for? As far as we all know, OnAir TV got their *****ulant decoder back and the contract was cancelled. You confirmed the cancellation over the phone and via email written in black&white. Now what is the meaning of the below sms because I OWE YOU NOTHING?
"Friendly Reminder: Dear Customer, please note your first debit order towards your OnAir account is scheduled for the 31/10/2023 for an amount of R239 .Please ensure there is sufficient funds available in your account for a Successful Debit Order. For any queries contact ***. Ref: OA-***5-1"