Daylight ******* and bad service

I ordered a explora ultra form you guys received it soo quick but now that I just want to return it because of a broken seal I have to pay r400 for administration fees and a seal and I didn’t even use the decoder. I was told on the initial call that you would debit me my first instalment January and of course after hearing I have to pay the r400 I wanted to make sure the debit does not go off so I called your office yesterday and the agent confimed the debit order won’t go through today now I see I went through and as per Denver the debit order will only be cancelled once I pay the r400 which I don’t understand because then when do I get my r279 back and now I have to go to my bank to dispute this amount and hope I get it back when I didn’t call in to confirm.one thing to make a sale you guys are fast but to sort out my query you guys don’t care care Denver told me to contact the accounts department myself for my money the r279 how unfair but yet I’m about to pay the r400 for cancellation. Il never buy by use again and I won’t recommend use to anyone