Customer service non-existent. Pathetic!

The worst mistake ever..biggest regret ever. Took the offer for 2 new Explorer 3 decoders and was also sold the WiFi for 10G at R149 that I can't use as was promised. Installation done on 29Jan2019 but already had so many hiccups.The telephone calls to OnAir TV the phone is never answered, they automatically disconnect once you have selected the query option. The staff is so bad is like they are doing customers a favor. I only got through twice after many attempts. Multichoice has done the citizens a great disservice by subcontracting OnAir TV. They sell and thereafter there is no after sale customer service.