SS
Stacey S
1 reviews | Active since Jul 2024
09 Feb 2026, 11:21
CONTRACT ENDED OCT 2025 - STILL BEING DEBITED AND ONAIR NOT TAKING THE REFUND PROCESS SERIOUS
Actually, rating no stars! Still awaiting communication regarding the cancellation of the Debi mandate from their end as my contract ended October 2025 and yet they have still been debiting my account. Waiting months for my refund(s). Tried calling *** but was not successful. I'm so sick and tired of ONAIR wish all reviews can make it to SABC news and other medica platforms so people can be warned and that ONAIR can be exposed for the bad service where they are deducting accounts basically for nothing.
Helpful (0)
Replies (3)0
Replies (3)OnAir TV's replyOfficial
09 Feb 2026, 11:42Hi Stacey
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply09 Feb 2026, 11:42
Official
Hi Stacey
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
SS
Stacey S's updateReviewer Update
13 Feb 2026, 08:48Up until today, no one has communicated or contacted me yet.
SS
Stacey S's update13 Feb 2026, 08:48
Reviewer Update
Up until today, no one has communicated or contacted me yet.
OnAir TV's replyOfficial
17 Feb 2026, 11:12Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Feb 2026, 11:12
Official
Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
