SS
Stacey S

1 reviews | Active since Jul 2024

09 Feb 2026, 11:21

CONTRACT ENDED OCT 2025 - STILL BEING DEBITED AND ONAIR NOT TAKING THE REFUND PROCESS SERIOUS

Actually, rating no stars! Still awaiting communication regarding the cancellation of the Debi mandate from their end as my contract ended October 2025 and yet they have still been debiting my account. Waiting months for my refund(s). Tried calling *** but was not successful. I'm so sick and tired of ONAIR wish all reviews can make it to SABC news and other medica platforms so people can be warned and that ONAIR can be exposed for the bad service where they are deducting accounts basically for nothing.

0
Replies (3)
OnAir TV
OnAir TV's reply09 Feb 2026, 11:42
Official
Hi Stacey

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

SS
Stacey S's update13 Feb 2026, 08:48
Reviewer Update
Up until today, no one has communicated or contacted me yet.
OnAir TV
OnAir TV's reply17 Feb 2026, 11:12
Official
Hi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team