Contract ended but continue debiting

Item: OnAir TV
Rating: 1
Author: Sinazo X

I am so upset with this company's poor service, I had a contract of 24 months with them which ended on the 31st Aug, but they keep on debiting money from my account when I sent them whatsapp message last month they said its the closing installment which I couldn't understand again today they had audacity to debit I tried to contact them yesterday without any response

Helpful (0)

Replies (3)

OnAir TV's replyOfficial

26 Oct 2023, 11:31

Hi Sinazo
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

OnAir TV's reply26 Oct 2023, 11:31

Official

Sinazo X's updateReviewer Update

26 Oct 2023, 16:21

I have been waiting for their call since the morning I am not sure when do they intend to call me back or they should rather leave the call and make a refund

Sinazo X's update26 Oct 2023, 16:21

Reviewer Update

I have been waiting for their call since the morning I am not sure when do they intend to call me back or they should rather leave the call and make a refund

OnAir TV's replyOfficial

26 Oct 2023, 17:04

Hi Sinazo

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

We will be in contact soonest.

Kind Regards

OnAir TV's reply26 Oct 2023, 17:04

Official