Contract cancelled, but still being threatened with handover

<p>I had an arrangement with the original calldesk lady and her supervisor that I would install and activate the new decoders myself. That was the only way I would take the upgrade, they agreed to it. When the units arrived they sent out a technician who refused to give me the smart LNB to install myself, but instead wanted to install new cables througout, etc. I phoned OnAir and they could not reach an agreement with the installer to allow me to do it myself. I then told them to cancel the contract as this was not the agreed deal.</p> <p> </p> <p>They came and collected the decoders and I thought that was that. Then a month later a debit goes off my account for OnAir, which I promptly reversed. Thanks ABSA for that useful feature. I heard nothing further until this morning when an SMS requested IMMEDIATE payment or I would be handed over. I phoned their accounts department to be told that the contract had not been cancelled, but they can see that the devices had been collected, but that the contract had not been cancelled....Really, why would I have an active contract but send back the devices...???</p> <p> </p> <p>Shocking service and arrogant call desk operators. I will phone back in a week and see if contract has indeed now been cancelled, if not I will have to explore legal options. Disgusted in this company to say the least....</p>