⚠️ Consumer Alert: Unauthorized Debits & ********* Conduct by Onair ⚠️

I’m sharing my experience to warn others about the ********* practices of a company called Onair.

Last year, I received a call from an Onair customer service agent offering a lifestyle subscription product. I clearly declined the offer and stated that I was not interested in any lifetime products, airtime, or related services. The call, as per their policy, should have been recorded.

Despite my clear refusal, Onair went ahead and *******ly debited my bank account—without my consent—for R224 every month, over a period of 8 months.

This is a direct violation of Section 124 of the South African National Credit Act, which requires:

Written consent for any debit order,

Specified amount, date, and bank account to be debited,

Advance notice before any deduction is made.

I only noticed these deductions recently. When I queried them, I was told that the subscription could not be cancelled and that I still “owe” them money. I reminded them that the call should be on record, proving I declined—but they refused to assist.

To make matters worse, they expect me to continue paying for a decoder I legitimately purchased, while refusing to acknowledge the ******* debits they made on my account.

This is *****, plain and simple.

Now, they’ve involved a collections company called Ignition, which has been equally unhelpful. I’ve sent multiple emails since January—none of which have been addressed. They continue to ignore my dispute and harass me for payment.

I will not pay a cent more until I am reimbursed, and I am fully prepared to take legal action.

👉 Please be extremely cautious before doing business with Onair or their partners. What they are doing is ********, *********, and predatory. Consumers deserve better.