Confusion reigns.

I received a call from Onair TV last year offering the upgrade to the Explora.

I accepted and all the admin was done and then I waited for another 4 months for the installation.

I have 2 decoders on my account and was waiting for Onair TV to contact me regarding the second upgrade.

Now, I received an SMS on 14 January 2018 stating that the order has been dispatched.

I contacted the call centre enquiring about this, and the agent told me that the decoder had been installed.

I told him that the first decoder had indeed been installed, and then he continued advising me that I need to read the instructions on the box for installation. ??????

I tried to explain to him again that I assume that the SMS received refers to the second decoder to be installed.

He then said that he does not understand what's going on and I requested from him to forward my request to sales.

Let's see what transpires, but I am not hopeful.