Complaint Regarding Faulty DSTV Streama Device

I am very disappointed with the recent experience I had with OnAirTV. I ordered a DStv Streama device, eagerly anticipating enjoying the service, but upon delivery and following the connection instructions carefully, the device did not switch on at all.

I tried multiple troubleshooting steps—confirming all cables were properly connected and testing different power outlets—but the device remained unresponsive.

I immediately reached out to DStv customer support, hoping for a prompt solution, but the service I received was far from satisfactory. Im being thrown from pillar to post. There has been no resolution or meaningful follow-up, and I am left with a non-functional product and no idea how to go about resolving the issue.