MB
Michelle B

1 reviews | Active since Dec 2014

22 Mar 2017, 13:33

Complaint

<p>I have since logged a complaint with Onair support and waiting for assistance . I already have two case numbers unattended. I tried calling them again and was referred to my insurance to claim for the faulty decoder. The insurance company of their choosing apparently do not replace faulty decoders but damaged. Everything about Onair Tv is a lie. People be aware of Onair there is no service at all . Their support department dropped my calls three times while trying to get assistance. You willbe taken from pillar to post. No one will respond to your queries but they will debit your account every month. I will not recommend them to anyone and spread my unhapiness to everyone that will listen. This is breach of contract on their part because I am now paying for something that is not working. I believe I have rights also as a consumer. </p>

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Replies (1)
OnAir TV
OnAir TV's reply22 Mar 2017, 13:45
Official

Good Day

We do apologize for the inconvenience caused to you.

Please be advised that you will be contacted and assisted shortly.

Kind Regards

The OnAir TV Team