Complaint

<p>I got an Explora 1 contract through Onair tv. They called and offered me a deal around the 26th June 2016. They delivered , installed and it was honky dory. Now 9mnths down the line the decoder is acting up rebooting every +-2mins. I called Multichoice and they advised me to take it to the DSTV centre. I did and it did the same at the centre then they reset and promised it will be fine . I called a certified Multichoice agent to install .He did but still rebooted itself after now +-5min . I called Multichoice again and they send me back to the centre and suggested that if they test it again and did the same I should ask for a replacement decoder. It was tested and it did prove to be faulty. They went at the back and got me another decoder not even sealed to show it was new. I refused to take it and called Onair Tv . I raised my concerns and the first lady kept on referring my problem to the manager with no solution, then she put me through to another one . Before being put through to the second lady the first would not give me her full name at first but i became persistent and she finally gave it . Then no luck with the second lady. I got frustrated because Iwas not getting any answers and decided i want to cancel my contract . I was then told the manager says I should cancel my contract with Multichoice because it was their decoders. It did not make senses since Onair was the one debitting my account every month. When I tried to enquire about that I could not get answers. I contacted Multichoice anyway and was promised they will contact Onair on my behalf to cancel the contract and I enquired if I could be offered a new deal on Explora 2 since I was sceptical now about Explora 1 and how it cost me money to go up and down , paying the installer and not getting any definite answers. It made sense now why they were calling people and so eager to give nice deals knowing they will be discontinued soon. Someone called me in day or two to offer me an Explora 2 but then with price lock. Firstly I asked if my contract was cancelled and I was told no but should check in a day or two . I was not interested in the price lock and wanted to control my spending so I declined the offer. I have since sent my my mails to support and was asked for my ID # which I provided but no one is responding. Could someone kindly tell me if my contract has been cancelled so I may go buy myself a new decoder. Mind you I am paying for a premium subscription without a decoder. Disgruntled customer</p>