RR
RT R

1 reviews | Active since Jan 2016

27 Jun 2023, 11:04

Complain

On Air is a very unprofessional company, the customer services is so bad, I requested them to come collect the decoder they send me, now is not working it needs signal, when I call onair they say I must call multichoice for signal, to find that need to pay for the signal, they are lying to say they have partnership with Multichoice they are lying, the decoder was delivered late and they debited the money without the decoder, I had to cancel the debit because I was not going to pay for decoder I do not have, now they want to force me to pay for something I have never used, they are threatening me with Final Notice, and they put me on credit bereau that I am owing them, I am planning to report the company to Ombudsman, they are full of sugar coating clients to lue them to buy this product is not fair, they say after seven 7 days you are stuck with the product you cannot return it back how can you be forced to have a product that you cannot use but at the end they want your money

Pls help to deal with this Onair TV is misleading people and lies

Rosemary

0
Replies (5)
OnAir TV
OnAir TV's reply27 Jun 2023, 11:46
Official
Good Day RT

Thank you for reaching out to us, we will escalate to our Customer Care Team who will contact you in order to resolve and close your query. 

Kind Regards, 
OnAir TV Team 
OnAir TV
OnAir TV's reply27 Jun 2023, 11:54
Official
Good Day RT

Thank you for reaching out to us, we will escalate to our Customer Care Team who will contact you in order to resolve and close your query. 

Kind Regards, 
OnAir TV Team 
RR
RT R's update27 Jun 2023, 12:52
Reviewer Update
I am waiting for your call, All I need is to stop doing business with you urgently, you full of lies and want to have customers in a wrong way, tell your consultant to tell the clients the truth that you only sell a new decoder and if you want subscription you call Multi choice to pay extra to watch all those channels rather than to tell clients that is plug and watch you do no pay anything extra.That is not how you get the clients and know you are dragging multichoice on your bad mud, can you be fair oat of living is too high, worst part you put the credit on credit bereau which will tanish the credit of your client to be bad payers f they do not pay and mind you to be put in a bad credit because of your doing is not right, what kind of company forces clients to pay for services they did not use. I AM STILL CONTACTING OBDUSMANS about this onair TV of yours, we are paying more money for our lives you still want to take more from us South Africans, I am so angry knowing very well that you telling ppl lies and still carries on looking for more clients the same way, I do not want to waste my money on entertainment it does not make sense while I am dying of hunger.


OnAir TV
OnAir TV's reply27 Jun 2023, 12:58
Official
Hi RT, 

We have escalated to our Team who will be in touch soonest to assist you to a closure. 

Kind Regards, 
OnAir TV Team 
RR
RT R's update08 Jul 2023, 14:00
Reviewer Update
You remove my name from credit bereau first and I will give you feedback, for now is still going give you bad name because you are doing the same impacting my credit records