1 reviews | Active since Mar 2015
COMPANY ANSWERS ARE ALL BOGUS
Hi,<br> <br> This company have a few standard responses and although they answer each complaint they do not follow up or do as promised.<br> <br> The answer I got on my latest complaint was that I would be contacted on Monday - geuss what, it is Thursday and no call from Onair TV..<br> <br> <br>
We do apologize for the inconvenience caused to you, Kindly be advised that you will be contacted and assisted.
Kind Regards
OnAir TV Team
We do apologize for the inconvenience caused to you, Kindly be advised that you will be contacted and assisted.
Kind Regards
OnAir TV Team
I am still, after 7 months, getting SMS's from On Air that my debit order has been rejected. I will now have to open a case of ***** with the SAPS. I have proof that I have closed the account and send back everything I received. They have confirmed this but they still want to take money out of my bank account? ******* that is what they are, you have been warned do not EVER do business with these people.
I am still, after 7 months, getting SMS's from On Air that my debit order has been rejected. I will now have to open a case of ***** with the SAPS. I have proof that I have closed the account and send back everything I received. They have confirmed this but they still want to take money out of my bank account? ******* that is what they are, you have been warned do not EVER do business with these people.
UNBELIEVABLE.
I have now received a letter of demand for payment from Strauss Daly Attorneys - this after I have been harrassed non-stop for the past 10 months.
I have send them the following:
This harassment must stop immediately
I have send back the order, unopened LAST YEAR ALREADY. On-Air has confirmed this on several occasions, yet you still harass me for payment through SMS’s, phone calls and emails. The latest was the email below and the attached letter. Due to your un-ability or lack of communication within your company, I am persistently being harassed.
The installation voucher was un-usable, due to YOUR company not honouring the voucher and not paying the installers. I could not find any accredited installer on the West Coast prepared to do the installation, every one told me exactly the same – On-Air does not pay them - hence the goods remained UNOPENED. I informed On-Air that I am cancelling the contract, as I was well within my rights under the CPA to do. On-Air then acknowledged this and send their courier to collect the package.
Therefore I fail to understand how I owe On-Air any outstanding payments!!!
Going forward:
I will again TODAY expose your company publicly on Hello Peter;
Any further demands for payments will be reported to the Consumer Protection Ombudsman;
If you insist on listing me with a credit bureau, I will sue for damages and legal costs
If you again attempt to put a debit order through my bank account, I will immediately open a case of ***** with the SAPS.
UNDERSTAND THIS NOW ONCE AND FOR ALL – I DO NOT OWE YOU ANY MONEY
UNBELIEVABLE.
I have now received a letter of demand for payment from Strauss Daly Attorneys - this after I have been harrassed non-stop for the past 10 months.
I have send them the following:
This harassment must stop immediately
I have send back the order, unopened LAST YEAR ALREADY. On-Air has confirmed this on several occasions, yet you still harass me for payment through SMS’s, phone calls and emails. The latest was the email below and the attached letter. Due to your un-ability or lack of communication within your company, I am persistently being harassed.
The installation voucher was un-usable, due to YOUR company not honouring the voucher and not paying the installers. I could not find any accredited installer on the West Coast prepared to do the installation, every one told me exactly the same – On-Air does not pay them - hence the goods remained UNOPENED. I informed On-Air that I am cancelling the contract, as I was well within my rights under the CPA to do. On-Air then acknowledged this and send their courier to collect the package.
Therefore I fail to understand how I owe On-Air any outstanding payments!!!
Going forward:
I will again TODAY expose your company publicly on Hello Peter;
Any further demands for payments will be reported to the Consumer Protection Ombudsman;
If you insist on listing me with a credit bureau, I will sue for damages and legal costs
If you again attempt to put a debit order through my bank account, I will immediately open a case of ***** with the SAPS.
UNDERSTAND THIS NOW ONCE AND FOR ALL – I DO NOT OWE YOU ANY MONEY
Thank you for your enquiry.
Please be advised that you will be conatcted shortly.
Kind Regards
The OnAir TV Team
Thank you for your enquiry.
Please be advised that you will be conatcted shortly.
Kind Regards
The OnAir TV Team
WITH IMMEDIATE EFFECT I WILL ONLY COMMUNICATE WITH ON-AIR IN WRITING - YOU HAVE MY EMAIL ADDRESS - SO DON'T EVEN BOTHER CALLING FROM NOW ON EVERY CONVERSATION WILL BE ON RECORD.
WITH IMMEDIATE EFFECT I WILL ONLY COMMUNICATE WITH ON-AIR IN WRITING - YOU HAVE MY EMAIL ADDRESS - SO DON'T EVEN BOTHER CALLING FROM NOW ON EVERY CONVERSATION WILL BE ON RECORD.