Closed Account keeps Debiting

This is the second time I am forced to run to Hello Peter for a resolution. I have been getting debited on an account that is already closed. I raised this issue with customer care and Sameera Hoosen assured me that the debit order mandate has been stopped and that I will be refunded R199 for the January 2025 authorized debit. I woke up this morning to a notification that now you tried to debit R105 ??? This is frustrating and request urgent assistance. This account is fully paid - I do not have anymore contract with you, I need this permanently closed!