PN
Pamela N

1 reviews | Active since Jun 2018

27 May 2024, 07:27

Cancelled contract but still taking debit orders

Please will you urgently return 3 debit orders of R259 each, that you have taken from my account for a service that was cancelled due to misrepresentation of your sales consultant. You collected the device but you are still debiting my account. Speaking to Dillon from customer service is useless. He makes promises to call back and never does. Please can you urgently return my money. Thanks

0
Replies (3)
OnAir TV
OnAir TV's reply27 May 2024, 08:59
Official
Hi Pamela

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

PN
Pamela N's update27 May 2024, 09:01
Reviewer Update
Thanks for your response. I will be awaiting your call.

OnAir TV
OnAir TV's reply27 May 2024, 12:07
Official
We will be in contact shortly.