Cancelled contract but keep receiving messages to pay or my credit score may be affected.

Item: OnAir TV
Rating: 1
Author: Shirley K

My contract was finally cancelled 2 weeks after my last response from OnAir TV. Unfortunately, I am still getting requests to pay my overdue account which could impact my credit score, but the accounts department said I can ignore them because the contract is marked as cancelled. Hopefully this is the case, and I don't get a negative credit score.

Helpful (0)

Replies (3)

OnAir TV's replyOfficial

25 Jun 2025, 17:05

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

OnAir TV's reply25 Jun 2025, 17:05

Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

Shirley K's updateReviewer Update

27 Jun 2025, 07:08

I received a notification from Experian on my banking app that I have an account in arrears, which is OnAirTV and this has affected my credit status. I would appreciate assistance from your side to assist with rectifying this. Thank you.

Shirley K's update27 Jun 2025, 07:08

Reviewer Update

OnAir TV's replyOfficial

28 Jun 2025, 10:53

Good Day Shirley

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV's reply28 Jun 2025, 10:53

Official

Good Day Shirley

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team