JP
Johan P

1 reviews | Active since Jul 2015

30 Jul 2015, 11:46

Cancellation of order

Onair TV has a sales track (pitch) that is intended to trick customers into believing they are calling you from DSTV or Multichoice. I was phoned yesterday by a telesales person who insinuated that I was a valued long time customer and that my current PVR decoder will soon no longer be supported and serviceable, in turn offering me an Explora Decoder. I have cancelled this order via email within a few hours of establishing the misrepresentation and ambush marketing. I will not be paying any cancellation fee as I am entitled to a cooling off period as per the CPA. It is disgusting the way they are tricking people.

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Replies (1)
OnAir TV
OnAir TV's reply30 Jul 2015, 12:06
Official
Hello JohnniX,


We do apologize for the inconvenience caused to you, Please be advised that you will be contacted shortly and assisted.


Kind Regard,
OnAir TV Team