Cancellation of DStv Explora Ultra Decoder for R299.00 per month over 24 months.

On 25 September 2025, time 15:02, number ***, I received a call from company ON AIR regarding DStv Explora Ultra Decoder for R299.00 per month over 24 months. The lady informed me that my decoder at home was going to be discontinued, therefore I had to upgrade to a newer model, where she received her info, I don’t know. If this was the truth, I agree then it was time to upgrade my decoder. She was talking a lot, explaining all benefits /products and after all the info changed she said she will phone me back, hanging up. After a while she phone me back on another number ***, time 15:48, explaining some details and hang up again, after a while another lady phone me on number ***, time 15:52, explaining to me that she will sent me a sms on my phone, regarding the debit check at my bank to be accept, something of this whole process was suspicious and therefor I decline it. After a while another lady phones me from number ***, time 16:12, informing me of the same, because it did not go through, again I decline it. After a while I receive an email and I was very surprised, because suddenly I have two different accounts to paid each month (ON AIR; ON AIR TV, Amount R299.00 and Your Extreme Lifestyle; SAFEBASE; GET DRIVEN, Amount R224.00), I wrote them an email back to canceled everything, but only received a reference number and I am still waiting on feedback of cancellation. Something that I can’t understand is that I declined their debit check, but it was still activated at my bank without my consent, how was that possible? I did cancel Your Extreme Lifestyle on 26 September 2025, because it was a separate account and they did send me an email with confirmation of cancellation without any problem. On 26 September 2025, time 15:06, I phone ON AIR and speak to a lady telephonically, regarding the cancellation, she informs me that she will escalate the matter to the correct department, giving me another reference, but still until today nothing happens, no feedback on my cancellation. This is sad to see that a company is doing business like this; it tells you a lot about that company and if this matter is not solved as soon as possible, I will take this matter further, because this is unacceptable for me. Lastly, if any money will be taken out of my bank account, I will open ******** charges against ON AIR, because I did inform them to cancel this transaction, stop the debit order also, so they did not have my consent to deduct any money from my bank account, so please take this as a serious warning. I hope to hear from you soon as possible, regarding my cancellation.

On Wednesday 01 October 2026, I received this message from Denver Small, (I hope this message finds you well. Please note that cancelling your decoder is not feasible, as it is beyond the 7-day cooling-off period. You had a 7-day timeframe to cancel the decoder after delivery. If you still wish to go ahead with the cancellation, you will need to pay the outstanding balance of the contract, which amounts to (settlement amount).

My response was, I never received any product from your Company (ON AIR) and secondly SKYNET Courier sent a package to a wrong address in Bloemfontein, I am staying in Pretoria. The same day, I received an email from Denver Small, apologies and they arranged with the courier SkyNet to send the package back to their office – ON AIR. Until today, 04 October 2025, I tried to cancel this package of DStv Explora Ultra Decoder for R299.00 per month over 24 months without any satisfaction from their (ON AIR) side and this is very sad to see a Company treat their customers like this.