MB
Mncedisi B
1 reviews | Active since Apr 2015
30 Aug 2021, 09:45
CANCELLATION OF DSTV EXPLORA- ON AIR COMPANY
I recieved a call from On Air consultant selling me a DSTV EXPLORA and the delievery was made on friday 27.08.2021 to my suprise there were extra changes which the consultant di not mention i tried to call ON AIR COMPANY on that friday, saturday and today monday with no luck as a results i was to cancell and return this order.
Their service is pathetic or maybe they dont want people to reach them because they know what kind of service they are running.
Helpful (0)
Replies (2)0
Replies (2)
OnAir TV's replyOfficial
31 Aug 2021, 08:02Good Morning Dear Customer,
We sincerely apologize for any inconvenience and unpleasantness this has caused you.
We have escalated your details to our Customer Care Department and they will contact you shortly!
Kind Regards,
OnAir TV
We sincerely apologize for any inconvenience and unpleasantness this has caused you.
We have escalated your details to our Customer Care Department and they will contact you shortly!
Kind Regards,
OnAir TV
OnAir TV's reply31 Aug 2021, 08:02
Official
Good Morning Dear Customer,
We sincerely apologize for any inconvenience and unpleasantness this has caused you.
We have escalated your details to our Customer Care Department and they will contact you shortly!
Kind Regards,
OnAir TV
We sincerely apologize for any inconvenience and unpleasantness this has caused you.
We have escalated your details to our Customer Care Department and they will contact you shortly!
Kind Regards,
OnAir TV
MB
Mncedisi B's updateReviewer Update
09 Sept 2021, 13:51Good day
We recived a call from ON AIR TV last week and advised to pay a cancellation fee of R350 and then they are going to send someone to come and collect their EXPLORA. We did pay last week Tuesday and we are still waiting for someone to come and collect and we again cant get hold of them.
Your service is very very poor please come and collect this parcel of your we have already paid your cancellation fee of R350 and sent the proof to you.
We recived a call from ON AIR TV last week and advised to pay a cancellation fee of R350 and then they are going to send someone to come and collect their EXPLORA. We did pay last week Tuesday and we are still waiting for someone to come and collect and we again cant get hold of them.
Your service is very very poor please come and collect this parcel of your we have already paid your cancellation fee of R350 and sent the proof to you.
MB
Mncedisi B's update09 Sept 2021, 13:51
Reviewer Update
Good day
We recived a call from ON AIR TV last week and advised to pay a cancellation fee of R350 and then they are going to send someone to come and collect their EXPLORA. We did pay last week Tuesday and we are still waiting for someone to come and collect and we again cant get hold of them.
Your service is very very poor please come and collect this parcel of your we have already paid your cancellation fee of R350 and sent the proof to you.
We recived a call from ON AIR TV last week and advised to pay a cancellation fee of R350 and then they are going to send someone to come and collect their EXPLORA. We did pay last week Tuesday and we are still waiting for someone to come and collect and we again cant get hold of them.
Your service is very very poor please come and collect this parcel of your we have already paid your cancellation fee of R350 and sent the proof to you.