cancellation , no delivery , no product and my bank account was debited.

on 15 Jan 2025 i received a Telephone call on advertising a good deal on a cool decoder . the consultant said that all old decoders will stop working and you need to buy a new decoder . I did not want to buy the decoder but then decide to take up the offer and proceed with the deal, after the deal someone from account took my banking details and i had to accept a authorised code, deal was closed .

on the 16th of Jan 2025 , i emailed OnAir to cancel the order they then , i then received an email from Anele Dube and Denver stating that my query has been escalated to the cancellation department . on the 17th Jan 2025 i received another email Ticket Nr *** that Aveeshay Chaitram will resolve. i received an email from Aveeshay advising that the courier will be instructed to return shipment back to warehouse .

On the 20st Jan 2025 i followed up again request for proof of cancellation , Aveeshay then sent me the exact same email courier will be instructed to return shipment back to warehouse , the courier drove all weekend around with the decoder and then came to my house to deliver on the 21st Jan 2025 . we refused delivery .

0n the 22 Jan 2025 i followed up gain on cancellation , proof of cancellation and also debit order to be cancelled on their side . Aveeshay then rep**** with your order was cancelled.

Another follow up done on the 23rd Jan 2025 on the debit order i have also stated in my email that the bank confirmed debit order was activated and requested that it be cancelled on their side.

they confirrmed that my order has been cancelled and that my account will not be billed.

on the 30th Jan 2025 the debit order went off , i sent an email and Aveeshay rep**** that i contact their billing department . they have closed my ticket and my money was taken .

3rd Feb 2025 the phone was hanged up by a consult that was unfriendly on the phone. My tickets was closed again from Aveeshay .

3rd Feb 2025 i got threw to OnAir accounts department whatsapp nr after my query i received two sms that the membership has been cancelled, and a message stating that they are unable to assist with the refund i must reverse the amount with my bank .

I sat at the bank for 3 Hours and they could not reverse the amount i am also unable to reverse the amount on my side and i was told that OnAir must refund me .

This is a very back experience and i am unable to get my money back.