NN
Nompumelelo N

1 reviews | Active since Aug 2025

19 Aug 2025, 16:32

Cancelation fee paid and no reimbur*****t

Onair is a ****, paid the cancelation fee in March with in a day of having the their decoder after been given falls marketing by the telesales person, was told that they want to update my dstv decoder cause it's old and I'll be paying only R200 and something for the new one and not explaining that for the channels I'll be paying a separate amount only got that information when I called Multichoice customer care that I'm not the only person I've been given false hope too. Till today no collection of the decoder and they have the audacity to send me the sms about reinstate my debit order when I let them debit on the account for 3 months after paying for the cancelation fee and I was told those payments will be refunded to me and that's when I canceled the debit order on my side.. May they just please take back their decoder back before I sell it to reimburse myself.

0
Replies (5)
OnAir TV
OnAir TV's reply20 Aug 2025, 10:07
Official
Hi Nompumelelo 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

NN
Nompumelelo N's update21 Aug 2025, 17:23
Reviewer Update
Hi Onair Tv team

So the relevant team you said will contact me is your recoveries team harassing me about handing me over to attorneys if I don't pay my account and now after reporting the matter I'm even getting text about attorneys now..
I did not come to this platform for you to harass me but to get assistents with the cancelation I payed already in March.
DStv also confirmed that I'm not the only customer having the problem, so please make arrangements to come and collect your decoder. Clear my name from any bad records
OnAir TV
OnAir TV's reply22 Aug 2025, 09:13
Official
Good Day 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

NN
Nompumelelo N's update29 Aug 2025, 16:06
Reviewer Update
Dear Nompumelelo, we have not received a payment on your OnAir account. Skipping payments negatively affects your credit profile. Please resume payments by making an immediate payment of R279 by clicking on the following link: https://a.igl.ink/dASsmL or via EFT using Bank details: ABSA, Account Number: ***, Branch: 632005. If you are unable to settle, please call us on *** for a payment plan. Reference: OA-***8-1.


Still no assistance from Onair and just my credit score affected and they don't want to pick up their decorder.

Two weeks and no help just debt collectors calling me about owing something I canceled in March 2035.
OnAir TV
OnAir TV's reply09 Sept 2025, 14:19
Official
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.