Call recording not forthcoming

Suppose I was ****med. I was offered a wonderful deal - upgrade my decoders at R160 each. I asked on numerous occasions if this affect my package and was advised that this will be my new monthly payment (R320 + R95 for dualview). Got a call last week to advise that the debit order of R320 will be deducted this month and to my dismay was advised that this is in addition to my monthly subscription. Naturally I was upset and requested for the call recordings to confirm the agreement as per my understanding and said I will reverse the debit order. Needless to say, the debit order went off (I can't reverse or dispute this online with my bank) and I am still awaiting the recording or any feedback from On Air - it is a week later. How many people are being ****med like this? Before every conversation they tell you the calls are recorded, but no calls are forthcoming