MR
Mokibelo R
1 reviews | Active since Dec 2023
16 Jan 2025, 09:03
Bridge of contractual obligation
I signed a 24 months contract for a decoder. When the contract lapsed, the company automatically subscribed me to a technical support, which they started deducting my account for, despite the contract clearly stating that a customer has to consent to the technical support once the contract has lapsed.
I contacted the company several times to cancel the continued debit orders, which can go undetected because it's not an alarming amount that banks concern itself to alert customers of, but the debit order continues unabated. Can OnAir TV honour its own contractual obligations for its reputation sake!
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Replies (1)OnAir TV's replyOfficial
16 Jan 2025, 09:31Good Day Mokibelo
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply16 Jan 2025, 09:31
Official
Good Day Mokibelo
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
