RR
Rochelle Rampai-Mponya
1 reviews | Active since Jan 2018
29 Jan 2026, 12:19
Being ******
I ordered online for device that comes with installation. Their return policy is 7 days and 14 days later no installation. Just emails about my debit order. They sent numbers of someone that will do installation but their numbers don’t work and to date no one has come to install their device. Just receive messages that this has been escalated. I regret and want to return their device.
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
29 Jan 2026, 13:28Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply29 Jan 2026, 13:28
Official
Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
RR
Rochelle Rampai-Mponya's updateReviewer Update
02 Feb 2026, 11:15I’m still to get a call from you and zero communication since this last message!
RR
Rochelle Rampai-Mponya's update02 Feb 2026, 11:15
Reviewer Update
I’m still to get a call from you and zero communication since this last message!
OnAir TV's replyOfficial
03 Feb 2026, 08:40Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply03 Feb 2026, 08:40
Official
Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team