1 reviews | Active since Apr 2013
Battling to get my Settlement amount from onair tv!!
I bought a explora decoder from onair last year. This year I decided to pay off small debts in order to improve my credit rating. I asked for a settlement amount in order to settle thos account beginning of March 2021!!! I called wrote emails.13 emails to date.. Everytime i get a response of their IT systems being out of order and cant provode me with my settlement amount! Numerous emails was send by Kajal Pullay in support as well as D.Summerton at Billing. I am at a point of expliding with the bad service im receiving from this company. They cant even provide me with at least a statement of account wher im able to see how much i paid to date and outstanding balance!! I think im overpaying them and they cant provide me with my statement either. Just yesterday i received anot3apoligy from Kajal Pillay.. I need this matter resolved ASAP! My reference number for my query is: ***.
This is their response and still waiting!
This is their response and still waiting!
Our billing department has sent a statement to you via email: ***
We have also tried to contact you on *** but did not reach you, please advise if this is the number to contact you on or if there is an alternate cell/landline you may prefer.
Kind regards,
On Air TV
Our billing department has sent a statement to you via email: ***
We have also tried to contact you on *** but did not reach you, please advise if this is the number to contact you on or if there is an alternate cell/landline you may prefer.
Kind regards,
On Air TV
I received the statement. This is the statement i am querying.
The statement states that this account is paid in full.
I have x5 credits on this statement.
Meaning,the reason you cannot sent me a settlement amount,is because you know the fact that my account is paid up would be expised.
To settle this,please refund me the amount paid extra.
PROVIDE ME WITH A SETTLEMENT LETTER/PAID UP LETTER! AS INITIALLY REQUESTED!!
I received the statement. This is the statement i am querying.
The statement states that this account is paid in full.
I have x5 credits on this statement.
Meaning,the reason you cannot sent me a settlement amount,is because you know the fact that my account is paid up would be expised.
To settle this,please refund me the amount paid extra.
PROVIDE ME WITH A SETTLEMENT LETTER/PAID UP LETTER! AS INITIALLY REQUESTED!!
***./***
A ms Sing called me on Friday and assured me that she is sending my my settlement amount as requested.
Instead she send me an acvount statement with all the credits.
No settlement amount was send.
I did reply to the email asking what all those credits meant?
Also queried whwr my paid up letter was.
***./***
A ms Sing called me on Friday and assured me that she is sending my my settlement amount as requested.
Instead she send me an acvount statement with all the credits.
No settlement amount was send.
I did reply to the email asking what all those credits meant?
Also queried whwr my paid up letter was.