Bad service from OnAir tv

I took a contract with on Air in November 2022 which was supposed to end in November 2024, I called them in January 2025 because the money is still debited from my bank they sent me an email that my contract won't be terminated any time soon but I told them why because it was a 24months contract... I've been trying to get hold of them yesterday bcoz our call was cut by network and they're no longer taking my calls.