Bad Service - Call Center Agent, his name is Someshan!!!!

Every time I call the call center and the agent Someshan answers, he is rude, undermining and has no care for customers at all!!! He does not value on air clients at all. I recently called, my service was meant to be reconnected a week ago, instead he tells me the phone call conversation I had with another agent was not recorded and therefore they do not have the arrangement on record. When asked to speak to management he told me I will only receive a call in 48hrs. Surely the turnaround time to speak to management should be quicker than 48hrs. My line is still not connected and i have not received a call to resolve this matter. This agent is just the worst and does not belong in customer care!!!!