BAD Service

I'm disgusted by Ur way u treat customers, I have a Debit order that goes every month of R160 for the explora, than for about 4 months u have been debiting an extra R159 of which I asked to be cancelled and u advised that I had to call customer service to cancel the R159 as it was for extra things I could use, of which I don't, they gave me a WhatsApp number to use that way I can cancel the R159 on the WhatsApp number the service is poorer as u get a response after an hour and when u chat again they Inform you that they are now closed. Also apparently I owe R480 for 3 months which I don't understand cos u guys debit every month. I disputed once now I am behind with 3 months? Apparently I owe you for Jan, Feb and March, than why do I have debit orders that went off for those months?