Bad Service

On 9 April 2015 I ordered a DSTV explorer and signed into an agreement for the deducting of R149 over a period of 24 months. All instalments were deducted and the debit order were stopped by the company itself. Last week I received a SMS that I owe them money. I reconcilled my bank account and concluded that I paid all instalments due to them, and then filed a query via email. A response email was received back from them with *** indicating that they are attending to my query. Today *** a debit order was instated against my bank account and money deducted without my permission and without my query being solved. Mrs PA de Lange