Bad Service

I currently have an on air account for a dstv streama that gets debit every month. This month however i received a surprise, apparently i skipped a payment in Dec 2023 as seen on my credit record. I however followed up and to my surprize the payment did go of on the 23rd of December. I am extremely disappointed as this is causing a huge inconvenience for me as i am trying very hard to maintain a positive credit record. I did launch a complaint but have receive no feedback so far and if i look at all the reviews on Hello Peter i don't expect any help further but i do want to remind you that i will also launch a complaint to the Consumer Protection Act of South Africa because i find this to be unacceptable.