Bad service

Review for On Air TV I am very disappointed with On Air TV’s service. I cancelled my decoder on 10 September and it was collected on 29 September, yet money was still debited from my account on the 25th.

I’ve made several calls and sent emails (including one on 7 October) with reference number REF***, but I still haven’t received my refund or any proper feedback.

One of the consultants promised that the refund would be marked as urgent once the payment reflected, but nothing has happened since. The lack of communication and accountability is unacceptable.

I’ve kept all my call records and emails, and if this issue isn’t resolved soon, I will escalate it to the Consumer Goods & Services Ombud.

Very poor service and no response to customers after cancellation