Bad Service

On 13 May 2024 I did receive a call from an agent to sell me a decoder. Agent informed me that my account was paid up and I don't owe them anything. The agent just dropped the phone because I said that my old decoder is still in a good condition. To my surprise at the end of May 2024 two premiums was deducted from my account. The one amount was larger than the other one. At the end of June2024 another premium has been deducted from my account. To my surprise I saw on Clear Score that they have listed me as a non payer. This is strange as my account gets debited from my bank account. Not once was a payment of mine declined due to insufficient funds. When I contacted them they said that my account was paid up at the end of June2024. That is not what the 1st agent said.