BAD SERVICE.

Afternoon, My name is Amelia. I bought a decoder from On Air on a promotion they had 2 years ago. Since day 1 I had problems with his decoder and had more technician's out to repair this decoder than having use of this decoder. On Air's Customer Service is pathetic. I still owe them R420.00 which I refuse to pay due to the fact that my insurance which was upgraded when the decoder was bought has never kicked in. This has been rectified how many times and is still not updated as per DSTV??? How many calls and emails must be send for this to happen, but they want your money every month for the decoder and your monthly subscriptions with DSTV. All the repairs on this decoder is paid out of my own pocket, and their customer care could not give two hoods. DSTV is just shrugging their shoulders and yes nobody can or will assist you. This is the worst service I have ever had to deal with and don't see why we should pay for something that is absolute junk. I have suggested them to take their decoder and shove it where the sun doesn't shine. but they to thick to understand that line as well. DSTV don't you ever think why you loose clients? How can you allow a Company like On Air to ruin your reputation (if you still have one) with such bad customer service and care, and believe me you can also jack up your service to customers.